FAQ: Your Questions Answered
Common Questions About Treatment and Services Answered.
Our Support
Got Questions? Find the Answers You’re Looking For.
Navigating the landscape for mental health challenges can be overwhelming. Diligence Care Plus offers great customer support that makes it easy to get started. Got questions about our practice? Find answers here!
FAQs
All You Need to Know
About Our Services
I am feeling suicidal, where can I get help?
If this is an emergency, call 911.
If you’re experiencing emotional distress, the resources below provide free and confidential support 24/7.
Suicide Prevention Lifeline Call 1-800-273-8255
Crisis Text Line Text HOME to 741741
CHAT ONLINE: https://988lifeline.org/chat/
If you’re experiencing emotional distress, the resources below provide free and confidential support 24/7.
Suicide Prevention Lifeline Call 1-800-273-8255
Crisis Text Line Text HOME to 741741
CHAT ONLINE: https://988lifeline.org/chat/
I don't have my insurance card with me, can I still receive care?
If you had previously provided us your insurance information, and it has not changed since we last saw you, then you don’t need to worry because we have it on file for you.
If you are a new patient to the practice, we would help you locate your insurance information prior to receiving care.
What is your new patient procedure?
New patients can copy and paste the link below to register or book an appointment with us.
https://www.zocdoc.com/practice/diligence-care-81734?lock=true&isNewPatient
https://www.zocdoc.com/practice/diligence-care-81734?lock=true&isNewPatient
What insurances do you accept?
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As of November 26, 2024 we can only accept self-pay:
Aetna
Anthem Blue Cross of California
Anthem Blue Cross Blue Shield
Anthem Blue Cross Blue Shield of Nevada
Blue Cross Blue Shield of Massachusetts
Blue Cross Blue Shield of Arizona
Blue Shield of California
Carelon Behavioral Health
Cigna
First Health Network
GEHA
Horizon Blue Cross and Blue Shield of New Jersey
Humana
Humana Medicare
Imperial Health Plans
Independent Blue Shield of Pennsylvania
Magellan
Maritain Health
Medi-Cal
Medicare
MuliPlan
Optim Health-Medicare
Oscar
Oxford Health Plan
Regal Medical Group
United Healthcare
Western Health Advantage
Aetna
Anthem Blue Cross of California
Anthem Blue Cross Blue Shield
Anthem Blue Cross Blue Shield of Nevada
Blue Cross Blue Shield of Massachusetts
Blue Cross Blue Shield of Arizona
Blue Shield of California
Carelon Behavioral Health
Cigna
First Health Network
GEHA
Horizon Blue Cross and Blue Shield of New Jersey
Humana
Humana Medicare
Imperial Health Plans
Independent Blue Shield of Pennsylvania
Magellan
Maritain Health
Medi-Cal
Medicare
MuliPlan
Optim Health-Medicare
Oscar
Oxford Health Plan
Regal Medical Group
United Healthcare
Western Health Advantage
Where can I get my lab work and imaging tests done?
Diligence Care Plus uses LabCorp and Radnet facilities for all diagnostic testing. There are several locations throughout the Inland Empire/California to serve your laboratory and imaging needs.
How is Diligence Care Plus protecting my privacy?
Your privacy is of utmost importance to us. We have taken various security measures to protect your health information in our physical and digital locations. Please see our Privacy Policy page to review our HIPPA and privacy practices.
How much will my copayment be?
Your co-pay is usually determined by your insurance provider and found in your Explanation of Benefits (EOB). After we run your eligibility, we would be able to give you a close estimate of how much your co-pay would be. While this amount is usually accurate, the final amount is determined by your insurance provider and you are responsible for any underpayment.
Can I get an Objective ADHD test?
Yes. Diligence Care Plus is proud to be able to offer its patients the Creyos Health Cognitive test. Creyos Health is an online brain health assessment service that accurately measures core elements of your cognitive function, including memory, attention, reasoning, and verbal abilities. The test combines proprietary online tasks with digitized behavioral health questionnaires. Combined with your provider’s assessment, the test aides in ruling in/out the diagnosis of ADHD.
You can learn how Creyos Health test works here: https://creyos.com/how-it-works/condition-focused-cognitive-assessment-protocols/
https://diligencecareplus.com/wp-content/uploads/2024/07/creyos-health-introduction-for-patients.pdf
You can learn how Creyos Health test works here: https://creyos.com/how-it-works/condition-focused-cognitive-assessment-protocols/
https://diligencecareplus.com/wp-content/uploads/2024/07/creyos-health-introduction-for-patients.pdf
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You don’t have to go it alone. Find the support you need by reaching out to us today.
