Navigating the mental health care system can be overwhelming. Many people struggle to find the right resources and support when they need it most.
At Diligence Care Plus, we understand these challenges and want to help. This guide will provide you with practical steps to access mental health care, overcome common barriers, and advocate for your well-being.
What Does the Mental Health Care System Look Like?
The mental health care system can appear complex, but understanding its structure will help you navigate it more effectively. Knowledge empowers patients to make informed decisions about their care.
Mental Health Professionals: Who’s Who?
When you seek mental health care, you’ll encounter various professionals:
- Psychiatrists (like Dr. Bolanle Oluwadara, MD at Diligence Care Plus) are medical doctors who can prescribe medication and provide therapy.
- Psychologists offer therapy and psychological testing but cannot prescribe medication.
- Licensed therapists (social workers and counselors) provide talk therapy and support.
- Nurse practitioners with specialized training in mental health (such as Bernadette Akpengbe, PMHNP-BC, FNP-BC) can diagnose conditions, provide therapy, and in many states, prescribe medication.
Levels of Care: From Outpatient to Inpatient
Mental health care isn’t one-size-fits-all. Different levels of care include:
- Outpatient care: The most common form, involving regular appointments with mental health professionals.
- Intensive outpatient programs (IOPs): A type of structured and supportive mental health treatment that does not require hospitalization.
- Inpatient care: Provides 24/7 supervision in a hospital setting for acute crises or severe symptoms.
- Residential treatment: A step between inpatient and outpatient care, offering a structured living environment with intensive therapy.

Insurance and Mental Health Care: What You Need to Know
Insurance plays a significant role in accessing mental health care. The Mental Health Parity and Addiction Equity Act requires health insurance plans to cover mental health and substance use disorders in a similar way to medical and surgical benefits. However, coverage can vary widely between plans.
It’s important to understand your insurance benefits. Some plans may limit the number of therapy sessions or require pre-authorization for certain services. Out-of-pocket costs (copays or deductibles) can also impact your ability to access care.
Navigating the System: Tips and Strategies
- Research different types of mental health professionals to find the best fit for your needs.
- Understand the levels of care available and which might be most appropriate for your situation.
- Review your insurance policy carefully to understand your mental health coverage.
- Don’t hesitate to ask questions about treatment options, costs, and insurance coverage.
- Consider seeking a referral from your primary care physician if you’re unsure where to start.
The mental health care system may seem daunting at first, but with the right information and approach, you can find the care you need. In the next section, we’ll explore the steps you can take to access mental health care effectively.
How to Access Mental Health Care
Recognizing the Need for Help
The first step to access mental health care is to acknowledge that you need support. Signs that indicate it’s time to seek help include:
- Persistent feelings of sadness or anxiety
- Difficulty concentrating
- Changes in sleep patterns
- Thoughts of self-harm
Don’t wait for a crisis to seek help. Early intervention can improve treatment outcomes.

Finding the Right Provider
After you decide to seek help, find a suitable mental health provider. Start by checking with your insurance company for a list of in-network providers. You can also ask for recommendations from your primary care physician or trusted friends and family.
At Diligence Care Plus, we offer a range of mental health professionals to meet diverse needs. For instance, Dr. Bolanle Oluwadara, MD, specializes in psychiatric care, while Bernadette Akpengbe, PMHNP-BC, FNP-BC, provides both mental health and primary care services.
Preparing for Your First Appointment
Before your first appointment, gather relevant information about your medical history, current medications, and specific concerns. Write down any questions you have about your symptoms or potential treatments. This preparation will help you make the most of your initial consultation.
Many people feel nervous about their first mental health appointment. Our team at Diligence Care Plus, including professionals like Dr. Chijioke Iwuchukwu, MD, and Eric Efuetngu, DNP, FNP-C, APRN, create a comfortable and non-judgmental environment.
Navigating Insurance and Payment
Understanding your insurance coverage is vital. Contact your insurance provider to learn about your mental health benefits, including copays, deductibles, and any limitations on the number of sessions covered.
If you’re uninsured or underinsured, don’t let this deter you from seeking care. Many providers offer sliding scale fees or payment plans. Financial constraints shouldn’t be a barrier to accessing mental health care.
Overcoming Barriers to Care
Despite the importance of mental health care, many people face barriers when trying to access services. Common obstacles include stigma, long wait times, and limited availability of providers. To overcome these challenges:
- Educate yourself about mental health to combat stigma
- Consider telehealth options for quicker access to care
- Explore support groups or community resources while waiting for appointments
- Advocate for yourself and don’t hesitate to seek a second opinion if needed
Accessing mental health care is a proactive step towards improving your overall well-being. While the process may seem complex, mental health professionals are there to support you every step of the way. In the next section, we’ll explore strategies to overcome common barriers to mental health care and ensure you receive the support you need.
Breaking Down Mental Health Care Barriers
Combating Stigma Through Education
Mental health stigma remains a significant obstacle for many. To combat this, educate yourself and others about mental health conditions. It is estimated that more than one in five U.S. adults live with a mental illness (59.3 million in 2022; 23.1% of the U.S. adult population). This statistic helps normalize conversations about mental health.

Dr. Bolanle Oluwadara, MD at Diligence Care Plus emphasizes the importance of open dialogue about mental health. Encourage discussions with friends and family. If you feel comfortable, share your own experiences. This openness can help reduce stigma and encourage others to seek help when needed.
Navigating Long Wait Times
Long wait times for mental health appointments frustrate many, but they’re not insurmountable. While you wait for your appointment, consider these options:
- Explore online therapy platforms for quicker access to support.
- Join support groups related to your specific concerns.
- Practice self-care techniques like meditation or journaling.
- Contact crisis hotlines if you need immediate support.
Bernadette Akpengbe, PMHNP-BC, FNP-BC at Diligence Care Plus suggests asking to be placed on a cancellation list. This can sometimes lead to earlier appointments.
Managing Costs and Insurance Hurdles
Financial concerns often deter people from seeking mental health care. Here are strategies to manage costs:
- Understand your insurance coverage thoroughly. Many plans now offer robust mental health benefits due to parity laws.
- Ask about sliding scale fees. Many providers offer flexible payment options.
- Check if your employer offers an Employee Assistance Program (EAP) that can suggest resources for mental health counseling and other needs.
- Consider community health centers or training clinics at universities for lower-cost options.
Dr. Chijioke Iwuchukwu, MD at Diligence Care Plus recommends being upfront about financial concerns with your provider. Many will work with you to find affordable solutions.
Ensuring Consistent Care
Consistent care is key for mental health treatment. To maintain continuity:
- Keep a treatment journal to track your progress and concerns between appointments.
- Use medication reminders and schedule follow-up appointments in advance.
- Communicate openly with your provider about any changes in your condition or treatment plan.
Eric Efuetngu, DNP, FNP-C, APRN at Diligence Care Plus stresses the importance of regular check-ins (even when you feel better). This proactive approach helps prevent relapses and ensures ongoing support.
Overcoming barriers to mental health care takes time and effort, but the benefits to your overall well-being are immeasurable. With persistence and the right strategies, you can access the care you need and deserve.
Final Thoughts
The mental health care system challenges many individuals seeking support. You can access necessary care through knowledge of mental health professionals, insurance coverage, and available resources. Your decision to seek help demonstrates strength and commitment to personal well-being.
Obstacles like stigma, wait times, or financial constraints should not deter you from pursuing mental health care. We at Diligence Care Plus strive to support you throughout your mental health journey. Our team of experienced professionals provides personalized care tailored to your unique needs.
You don’t have to navigate the mental health care system alone. Trusted friends, family members, and support groups can offer additional guidance. Many organizations provide resources to help you understand your rights and options in mental health care (including insurance coverage and treatment alternatives).