Privacy Policy

Effective Date: January 1, 2025

Diligence Integrated Care (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal and health information when you use our website and telehealth services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, date of birth, address, and insurance details.
Health Information: Medical history, diagnosis, treatment plans, medications, and other data protected under the Health Insurance Portability and Accountability Act (HIPAA).
Technical Information: IP address, browser type, device identifiers, and usage data when you visit our website.

2. How We Use Your Information

We use your information to:

Provide and manage your mental health care
Communicate with you about appointments and services
Process payments and insurance claims
Improve our services and website
Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

Authorized providers involved in your care
Health insurance companies and billing services
Technology vendors who support our telehealth platform, under strict confidentiality agreements
Government or regulatory agencies, if required by law

4. Your Rights Under HIPAA

You have the right to:

Access your health records
Request corrections to your medical information
Receive a list of disclosures we’ve made
Request restrictions on certain uses or disclosures
File a complaint if you believe your privacy rights have been violated

5. Data Security

We use secure technologies and follow industry best practices to protect your personal and health information from unauthorized access, disclosure, or loss. Our telehealth platform is encrypted and HIPAA-compliant.

6. Cookies and Tracking Technologies

Our website may use cookies to improve user experience and analyze site traffic. You can manage your cookie preferences through your browser settings.